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Posts tagged curve
Complain against Celcom
Oct 14th
If you’ve been following my blog and Twitter, you should probably know that I’ve gotten a BlackBerry Curve 8520 from Celcom and signed up for the BIS68 plan with my postpaid plan during the XBerry Party launch at Republic, Sunway Pyramid last Saturday (10th of October). I’m about to share with you my dissatisfaction with the application.
So here’s what happened, this guy from BlueCube (don’t know which branch exactly) named Brian Lee was the one serving me during the launch. I asked him how long would it take for my Celcom BlackBerry Internet Service (BIS) to be activated and he told me that since it was a Saturday during the launch, they only can submit it on Monday and it should be activated by Wednesday. I’ve checked with others who subscribed to the existing BIS plans such as the RM98 plan and they told me they got theirs activated within one working day so I felt that something is not right for Celcom to take this amount of time to activate my BIS.
I went to a BlueCube outlet in One Utama to seek help and the staff there helped me to call a customer service and after explaining to the customer service regarding my problem, I was told that there were no records of any application from me in their system which means that the application form has not been submitted yet. The customer service assistant I spoke to wasn’t really helpful too, she asked me if I know the contact details of the person who serve me and I told her that I only know his name and guess what she answered me? “Sorry then I will be unable to help you to call him”, she said. Obviously I know you can’t call him without the contact details but is it my responsibility to track down his contact details? If that’s the case, what’s the purpose of setting up a customer service team?
I’m really disappointed with Celcom regarding this matter. Fine, you may argue that this is the agent/dealer or whoever that made the fault but who are the ones who hired/approve them to be selling Celcom products and services in the first place? Furthermore, if your sales team can’t get things done so fast, just train them to tell an honest answer rather than saying that it should be activated by Wednesday and when I checked, the form has not even been submitted yet. For whatever reason there is, I hope the situation won’t get worse until Celcom have to tell me that they lost my application form. I seriously hope that this matter will be settled as soon as possible so if any of you are somehow related to Celcom that can help in assisting me through this issue, please contact me and get things sorted out.
By the way, speaking of Celcom’s tagline “It’s in your hands”, don’t all of you agree that it should be “It’s in our hands” instead? 
XBerry Party: Launch of a new Curve
Oct 11th
XPAX INTRODUCES THE FIRST BLACKBERRY PREPAID WITH DAILY UNLIMITED PLANS
KUALA LUMPUR, 10 OCTOBER 2009 – Xpax, Celcom (Malaysia) Berhad’s main prepaid brand today introduced the first BlackBerry Prepaid in Malaysia with Daily Unlimited Plans. Designed specifically for the BlackBerry Curve 8520, the plans include unlimited social networking and chatting for RM1 per day with the BlackBerry Social Plan, and full BlackBerry Internet Service (BIS) access with the BlackBerry Advance (2.5G) plan for RM2.50 per day and BlackBerry Advance plan (3G) for RM3.50 per day.
The Daily Unlimited Plans enable customers to keep everyone on their Facebook, MySpace or Flickr “in the loop” from anywhere and at anytime. Customers can also chat on-the-go with Windows Live Messenger, Google Talk, or Yahoo! Messenger, as these applications are readily available on the Curve 8520. The Daily Unlimited Plans are available in 44 selected Blue Cube outlets nationwide beginning today.
Making its first appearance today at the exclusive XBerry Party at Republic Sunway Pyramid, the plans are offered together with the BlackBerry Curve 8520 at a one-time price offer of RM888 for the first 500 pre-registered customers. These customers get to take home their new devices and enjoy instant full-fledged service upon purchase. Additionally, the first 500 customers were also given freebies such as Free One Month Access to the BlackBerry Internet Service, Special Edition BlackBerry designer skins, BlackBerry leather holster or BlackBerry car charger.
Mr Chee Pok Jin, Chief Marketing Officer of Celcom (Malaysia) Berhad said, “The social networking and instant messaging culture of youths today enabled Xpax to exercise behavioural segmentation, and learn more about our young customers. Paired with our reliable high-speed network, we believe that expanding the BlackBerry experience to youths will prove to be beneficial in giving them the ultimate instant mobile communication experience.”
The XBerry Party rocked Republic with energetic performances by urban celebrities Twilight Action Girl, LapSap, Joe Flizzow and Arabyrd. In addition to that, pre-registered customers had an extra party perk by having BlackBerry themes and skins custom-designed for them by local designers Bangkit, Fryday, YayaWoo, and DJs Twilight Action Girl and LapSap. A lucky draw with BlackBerry devices for prizes was also held, and lucky winners went home with the Storm, Bold, Curve 8520 or Curve 8900. For more information, visit www.xpax.com.my.
Plans available:
BlackBerry Advance (2.5G) – RM2.50 per day | Full BIS Unlimited
BlackBerry Advance (3G) – RM3.50 per day | Full BIS Unlimited
BlackBerry Social – RM1.00 per day | Social Networking & IM only
BlackBerry Curve 8520 by Xpax
Oct 8th
Prior to Hotlink’s announcement on the pricing for their BlackBerry Curve 8520, Xpax by Celcom announced theirs few days later and it definitely captured many people’s attention due to the pricing and freebies.
I’ve made my decision to get the BlackBerry Curve 8520 from Celcom. I’ve also ported my existing lines to Celcom due to this device. The Xpax BlackBerry Curve 8520 will be sold at RM888 for those who pre-registered or else the retail price will be at RM1188. I heard that there will also be postpaid plans for the BlackBerry Curve 8520 but it will be announced in the near future. At the moment, I was told that Celcom is focusing on the prepaid side first before they announce the postpaid plan for it.
The first 500 who arrives at the launch party held in The Republic, Sunway this Saturday at 8pm will receive freebies as stated in the above image. With a free 1 month BlackBerry prepaid access and either a free leather holster or car charger, what more can you ask for? Limited edition designer skin will also be given so your BlackBerry Curve 8520 will be among the unique ones in Malaysia. Have not pre-registered? Hurry and pre-register now! 
BlackBerry Curve 8520 by Hotlink
Oct 2nd
For all you BlackBerry fans and admirers, the wait for the BlackBerry Curve 8520 is over. Hotlink by Maxis announced the price for the Curve 8520 two days back. It was shocking to me as I didn’t expect them to announce the price so soon. I’ll be giving my review in this post in terms of the pricing aspect of the Curve 8520 by Hotlink.
Yes the BlackBerry Curve 8520 is only at RM899 by Hotlink but what’s the catch? Although there isn’t suppose to be any contract period for this since it is prepaid, they made quite a smart move by stating that the RM300 rebate from the RRP of RM1199 will only be given if you continue to subscribe to any of the BlackBerry Internet Service for 12 months straight. Should you not subscribe it 12 months straight, the rebate is not valid and so you’ll be paying RM1199 for this device.
Looking at the plans available for the BlackBerry Internet Service seems attracting, so I took a look at their FAQ section and found that it isn’t unlimited. For the Social and Messaging package, you are entitled for a 100MB usage and should you exceed it, 1 cent per KB (peak) and 0.5 cent per KB (off-peak) will be charged. As for the Weekly Premium package, you will be entitled to use up to 50MB of usage for that week and should you exceed it, 1 cent per KB (peak) and 0.5 cent per KB (off-peak) will be charged as well. However, many BlackBerry owners reported that even by checking mails, they did not exceed 5MB a week.
An exclusive deal if you purchase the BlackBerry Curve 8520 from Hotlink by Maxis is you’ll be getting a free limited edition BlackBerry skin of your choice stated to be worth RM100. There are 6 choices of skin as seen in the above image. If you’re wondering why is there an asterisk at the word ‘Free’, it just states that you’ll only be given one free skin of your choice with every purchase of the Curve 8520 and it is while stocks last.
Is the plan and pricing fair enough? I would say yes because even at RM1199 (RRP), it is still cheaper than the AP sets out in the market. As far as I know, AP sets are selling for about RM1350. By purchasing with Maxis, you will get an original warranty since Maxis is authorized to sell BlackBerry devices. So much for the hype, I’m sure many are still awaiting for Celcom to announce their pricing for the Curve 8520 as well. So what are your thoughts on the BlackBerry Curve 8520 by Hotlink?
