yongkailoon.com
Just another average weblog
Posts tagged bis
A Storm is Coming
Feb 24th
I’ve been a BlackBerry lover ever since I bought the BlackBerry Curve 8520 months ago during the launch by Celcom Xpax. A BlackBerry may seem to be a boring device to most people but once you’ve get the hang of it, your perception to it will change once and for all. Recently Celcom launched the brand new BlackBerry Storm2 9520 in Chinoz KLCC, not long after the launch of the latest BlackBerry Bold 9700.
The new Storm by BlackBerry is in short an improvement over the first generation Storm whereby there were some flaws in it that brought the attention of RIM. One of the notable improvements is of course the better touchscreen experience whereby it was not very responsive in the first generation Storm. With the launch of the further improved Storm model, no doubt it will strengthen BlackBerry’s position in the touchscreen field lining up against many other tough competitors such as the Apple iPhone.
I myself as a current BlackBerry Curve 8520 user will definitely want to get my hands on the new Storm simply because its really one of the coolest gadgets to own. A BlackBerry is really a helpful gadget in a sense that it brings a whole new level of communication to the owner. Features like push e-mail and instant messaging is already a very good explanation if you ask me “Why BlackBerry and not others?”
Why I would like to own the BlackBerry Storm2 9520 is because of the sleek design it has compared to the first generation ones. Nothing counters the desire of falling in love with a phone when you come across a sleek looking phone. After all, we live in the year of 2010 now where the latest in design and size matters. 
The organizer features of a BlackBerry is also truly amazing. Long time ago, most people who require a mobile yet interactive organizer will get themselves a PDA (personal digital assistant) device to help keep all appointments and to-do list in an organized manner. These days, a smartphone is all we ever need. With a BlackBerry, I’ll be able to keep track on all my to-do list effectively, so no more forgetting any appointments!
A BlackBerry is also unique for its state-of-the-art connectivity to the Internet world. With the BIS (BlackBerry Internet Service), all data that passes through the server will be compressed significantly so if you’re a heavy mobile Internet user, with the BIS I’m sure you’ll see a significant drop in the data usage not because of less usage, its just the compression. I would definitely love to have mobile Internet as it can come in handy at times when I’m in need of an Internet connection. Facebook and Twitter addicts will surely benefit from a BlackBerry too!
Celcom would be the best Storm-tastic place to get this gadget because Celcom is now offering the BlackBerry Storm2 9520 from as low as RM216 monthly or RM1,588 with the CEP50 together with a BlackBerry Advance plan but sadly as a student, I’ve yet to earn my income so the best I could do is dream on and look at the website as well as the advertisements that comes out in newspapers. Why would Celcom be so cruel to offer such irresistable offers?
Another reason why Celcom would be the best place to get it from is simply because of Celcom’s widest network coverage and one of the fastest network throughout Malaysia. I don’t have to worry about not getting any reception in many places with Celcom all thanks to their wide network coverage area. Moreover, with the fast network, I will be able to take advantage of the HSDPA features of the BlackBerry Storm2 9520. How about blazing fast speed on-the-go?
In short, a BlackBerry Storm2 9520 on Celcom’s network will definitely cause a massive storm in Malaysia! 
Complain against Celcom
Oct 14th
If you’ve been following my blog and Twitter, you should probably know that I’ve gotten a BlackBerry Curve 8520 from Celcom and signed up for the BIS68 plan with my postpaid plan during the XBerry Party launch at Republic, Sunway Pyramid last Saturday (10th of October). I’m about to share with you my dissatisfaction with the application.
So here’s what happened, this guy from BlueCube (don’t know which branch exactly) named Brian Lee was the one serving me during the launch. I asked him how long would it take for my Celcom BlackBerry Internet Service (BIS) to be activated and he told me that since it was a Saturday during the launch, they only can submit it on Monday and it should be activated by Wednesday. I’ve checked with others who subscribed to the existing BIS plans such as the RM98 plan and they told me they got theirs activated within one working day so I felt that something is not right for Celcom to take this amount of time to activate my BIS.
I went to a BlueCube outlet in One Utama to seek help and the staff there helped me to call a customer service and after explaining to the customer service regarding my problem, I was told that there were no records of any application from me in their system which means that the application form has not been submitted yet. The customer service assistant I spoke to wasn’t really helpful too, she asked me if I know the contact details of the person who serve me and I told her that I only know his name and guess what she answered me? “Sorry then I will be unable to help you to call him”, she said. Obviously I know you can’t call him without the contact details but is it my responsibility to track down his contact details? If that’s the case, what’s the purpose of setting up a customer service team?
I’m really disappointed with Celcom regarding this matter. Fine, you may argue that this is the agent/dealer or whoever that made the fault but who are the ones who hired/approve them to be selling Celcom products and services in the first place? Furthermore, if your sales team can’t get things done so fast, just train them to tell an honest answer rather than saying that it should be activated by Wednesday and when I checked, the form has not even been submitted yet. For whatever reason there is, I hope the situation won’t get worse until Celcom have to tell me that they lost my application form. I seriously hope that this matter will be settled as soon as possible so if any of you are somehow related to Celcom that can help in assisting me through this issue, please contact me and get things sorted out.
By the way, speaking of Celcom’s tagline “It’s in your hands”, don’t all of you agree that it should be “It’s in our hands” instead?
